Policies
Refund & Cancellation Policy
Life happens — we simply ask for fair notice so another guest can take the time.
Cancellations
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time to another guest.
Cancellations made with less than 24 hours' notice, or missed appointments, may be charged in full.
Late arrivals
If you arrive late, your treatment will still end at the scheduled time so the next guest isn't delayed. Where possible we'll do our best to accommodate you.
Refunds
Prepaid treatments and vouchers that are cancelled with sufficient notice can be refunded or credited at our discretion. Gift vouchers are non-refundable but may be transferred to another person.
Questions about this policy? Call us on 07341 442872 or visit us at 80 Stafford Street, Willenhall WV13 1RT.